Privacy Policy

Last updated: 21 October 2026

1. Introduction

Welcome to Avenger PC Repairs. We are committed to protecting your privacy and ensuring that your personal information is handled securely, responsibly and transparently.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, purchase products, book repairs or use our services.

This policy applies to https://pcrepairscheshire.co.uk and the services provided by Avenger PC Repairs.

We process personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable UK data protection legislation.

2. Who We Are

Business name: IT and Beyond trading as Avenger PC Repairs

Address: 13–15 Winnington Street, Northwich, Cheshire, CW8 1AQ

Telephone: 01606 531 631

Email: repairs@pcrepairscheshire.co.uk

Website: https://pcrepairscheshire.co.uk

For questions about this Privacy Policy or how we handle your personal information, please contact us using the details above.

3. Information We Collect

We may collect and process the following types of personal information:

Personal and contact information

  • Full name
  • Email address
  • Telephone number
  • Billing and delivery addresses
  • Information provided through website forms, email, telephone or social media

Repair and service information

  • Details of computers, laptops, gaming consoles and other equipment submitted for repair
  • Device make, model, serial number and technical specifications
  • Details of reported faults and repair history
  • Information necessary to diagnose, repair or maintain your equipment
  • Device login credentials or access information where necessary and explicitly provided for servicing

Purchase and payment information

  • Products and services purchased
  • Transaction details and payment status
  • Billing information
  • Subscription and service plan details
  • Payment method and relevant payment provider references

Website and technical information

  • IP address
  • Browser type and version
  • Device type and operating system
  • Pages visited and interactions with our website
  • Cookies and similar technologies
  • Information collected through website analytics, where enabled

We only collect information that is reasonably necessary for the purposes described in this policy.

4. How We Use Your Information

We use personal information to:

  • Respond to enquiries and provide quotations.
  • Book, manage and complete computer repairs.
  • Diagnose technical faults and provide IT support.
  • Process orders, purchases, refunds and payments.
  • Manage Avenger Care Packages and other subscription services.
  • Arrange equipment collection, delivery and returns.
  • Communicate repair updates and service information.
  • Maintain customer records, invoices and transaction histories.
  • Provide remote technical assistance where requested.
  • Improve our website, products and services.
  • Prevent fraud, misuse and unauthorised access.
  • Comply with our legal, accounting and regulatory obligations.
  • Send marketing communications where permitted by law.

We do not sell your personal information to third parties.

5. Legal Basis for Processing Your Information

Under UK GDPR, we must have a lawful basis for processing personal information.

We generally rely on the following:

Contractual necessity: To provide repairs, products, subscriptions and services you have requested or purchased.

Legal obligations: To maintain accounting records, comply with tax legislation and fulfil other legal requirements.

Legitimate interests: To operate and improve our business, respond to customer enquiries, maintain security, prevent fraud and manage customer relationships, where these interests are not overridden by your rights.

Consent: Where required, for optional marketing communications, non-essential cookies or other activities that require your permission.

Where processing is based on consent, you may withdraw that consent at any time.

6. Computer Repairs and Access to Device Data

As a computer repair and technical support business, we understand that devices entrusted to us may contain personal, confidential or sensitive information.

During diagnostics, maintenance or repairs, our technicians may need to access certain files, system settings or information stored on your device.

We will:

  • Only access information reasonably necessary to diagnose or resolve the reported issue.
  • Treat customer information and device contents confidentially.
  • Take reasonable technical and organisational measures to prevent unauthorised access.
  • Avoid copying personal files unless necessary for the requested service or authorised by the customer.
  • Handle any temporary copies or backups securely and delete them when no longer required, subject to applicable retention obligations.

Where remote support is provided, access will be used for the agreed technical support purposes.

We recommend that customers back up important information before submitting equipment for repair wherever possible.

7. Payments and Klarna

We may offer customers different payment methods, including debit cards, credit cards and third-party payment services such as Stripe and Klarna.

When you choose a third-party payment provider, information necessary to process your payment may be shared directly with that provider.

Payment providers process personal information in accordance with their own privacy notices and applicable legal obligations.

We do not routinely store full payment card details on our own systems when payments are processed through an external payment provider.

Klarna Payment Information

Where Klarna is available as a payment option, Klarna may collect and process personal information to assess eligibility, provide payment services, manage repayments and meet its legal obligations.

Klarna’s own privacy information explains how it handles personal data.

The following Klarna information applies to eligible purchases:

Split your purchase into 3 interest-free instalments with Klarna

Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. Subject to status. Ts&Cs and late fees apply.

klarna.com/uk/terms-and-conditions

8. Subscription and Care Packages

If you purchase an Avenger Care Package or another recurring service, we may process information required to:

  • Establish and manage your subscription.
  • Process recurring payments through our payment provider.
  • Provide technical support and security services.
  • Maintain relevant service and device records.
  • Contact you regarding renewals, payments or changes to your subscription.

Payment information required for recurring transactions is managed by the relevant payment provider.

You may contact us using the details in Section 2 regarding your subscription or its cancellation.

9. Sharing Your Personal Information

We may share relevant personal information with trusted third parties where necessary to provide our services or meet legal obligations.

These may include:

  • Payment processors, including Stripe and Klarna.
  • Website hosting and IT infrastructure providers.
  • Remote support and device monitoring software providers.
  • Accounting, invoicing and business administration providers.
  • Delivery and courier services.
  • Professional advisers, including accountants and legal representatives.
  • Law enforcement, regulatory bodies or other authorities where legally required.

We only share information where there is an appropriate lawful basis and take reasonable steps to ensure that service providers protect personal information.

Third-party providers acting as independent data controllers are responsible for their own processing activities.

10. Cookies and Website Analytics

Our website may use cookies and similar technologies to provide essential functionality, maintain security, remember preferences and understand how visitors use our website.

Cookies may include:

Essential cookies: Necessary for the website to operate correctly.

Analytics cookies: Used to understand website traffic, visitor behaviour and website performance.

Functional cookies: Used to remember preferences and support additional website features.

Marketing cookies: Where used, these may help measure advertising effectiveness and provide relevant advertising.

Where legally required, we will request your consent before placing non-essential cookies on your device.

You can manage or disable cookies through your browser settings and any cookie preference controls provided on our website.

Disabling certain cookies may affect website functionality.

11. Marketing Communications

We may contact you about our services, promotions or relevant offers where we have a lawful basis to do so.

Where consent is required, we will obtain it before sending marketing communications.

You can opt out of marketing at any time by using the unsubscribe option in a marketing message or contacting us directly.

We will continue to send essential communications relating to existing orders, repairs, payments or services where necessary.

12. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

Retention periods depend on the nature of the information and our legal or operational requirements.

For example:

  • Accounting and transaction records are generally retained for six years or longer where legally required.
  • Customer and repair records are retained for as long as necessary to provide services, manage warranties, resolve disputes and meet legal obligations.
  • Subscription records are retained for the duration of the service and for an appropriate period afterwards.
  • Enquiry and communication records are retained for as long as necessary to manage the enquiry and any resulting customer relationship.
  • Temporary diagnostic files and backups are deleted when no longer required for the agreed service.

When personal information is no longer required, we will securely delete or anonymise it.

13. How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

These measures may include:

  • Secure website connections using HTTPS.
  • Access controls and password protection.
  • Appropriate security software and system updates.
  • Restricted access to customer records.
  • Secure payment processing through third-party providers.
  • Appropriate backup and data management procedures.

No method of electronic transmission or storage is completely secure, but we take data protection seriously and work to minimise risks.

14. International Data Transfers

Some third-party technology, hosting, payment or support providers may process personal information outside the United Kingdom.

Where international transfers take place, we will ensure that an appropriate legal transfer mechanism or safeguard applies, as required by UK data protection legislation.

You may contact us for further information about relevant international data transfers and safeguards.

15. Your Data Protection Rights

Under UK data protection law, you may have the following rights:

  • Right of access: Request a copy of the personal information we hold about you.
  • Right to rectification: Ask us to correct inaccurate or incomplete information.
  • Right to erasure: Request deletion of personal information in certain circumstances.
  • Right to restrict processing: Request that we limit how your information is used in certain circumstances.
  • Right to data portability: Request transfer of certain personal information in a commonly used format.
  • Right to object: Object to processing based on legitimate interests or for direct marketing.
  • Right to withdraw consent: Withdraw consent where consent is the lawful basis for processing.

You have the right to object at any time to the processing of your personal information for direct marketing purposes.

These rights are subject to applicable legal conditions and exemptions.

To exercise your rights, contact repairs@pcrepairscheshire.co.uk.

We will respond to requests within the timeframes required by applicable data protection legislation.

16. Third-Party Websites

Our website may contain links to external websites, including payment providers, social media platforms and other services.

We are not responsible for the privacy practices or content of third-party websites.

We recommend reviewing the privacy policies of any external websites you visit.

17. Children’s Privacy

Our website and services are not specifically directed towards children.

Where services are provided on behalf of a child, we may collect relevant information from a parent or guardian.

We do not knowingly use children’s personal information for targeted marketing without an appropriate lawful basis.

18. Complaints

If you have concerns about how we handle your personal information, please contact us first so that we can investigate and address the matter.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator.

Information Commissioner’s Office

Website: https://ico.org.uk

Telephone: 0303 123 1113

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, business practices or legal requirements.

Any updates will be published on this page, together with the revised date.

We recommend reviewing this policy periodically.

20. Contact Us

If you have any questions about this Privacy Policy, your personal information or your data protection rights, please contact:

Avenger PC Repairs

IT and Beyond trading as Avenger PC Repairs

13–15 Winnington Street
Northwich
Cheshire
CW8 1AQ

Telephone: 01606 531 631

Email: repairs@pcrepairscheshire.co.uk

Website: https://pcrepairscheshire.co.uk